Terms of Service

Last updated: 10 October 2026. Version 1.0.

These Terms of Service (the “Terms”) govern your use of IQ Deco, the online workspace for event decorators and balloon artists available at iqdeco.com (the “Service”). The Service is provided by MOZIX d.o.o., Dunajska cesta 159, 1000 Ljubljana, Slovenia, company registration No. 9168109000, VAT ID SI27741729 (“IQ Deco”, “we”, “us”). Contact: info@iqdeco.com.

By creating an account or using the Service you agree to these Terms. If you use the Service for a company, you confirm that you may bind that company to these Terms.

1. Definitions

Account — your personal access to the Service.
Plan — a paid subscription (Mini, Start, Pro, Studio, Aero) or the free Test drive, with the limits shown on the pricing page at the time of purchase.
Billing period — one month or one year, as chosen at checkout.
Your Content — everything you upload or create in the Service: projects, scenes, photos, inventory items, briefs, quotes, notes and documents.
Client Data — personal data of your own customers, crew and venue contacts that you enter in the Service or that your customer submits through a brief link.
AI features — AI rendering of a scene, AI background removal (cutouts) and any AI assistant, as available on your Plan.
Library — the catalog of decor elements we make available inside the editor.
Consumer — a natural person acting for purposes outside their trade, business or profession.

2. Who may use the Service

The Service is built for professionals: event decorators, florists, balloon artists, planners and their teams. You must be at least 18 years old. Most users act as businesses; if you are a Consumer, the consumer rights in section 15 apply to you in addition to these Terms.

3. Your account

Register with a valid email address and keep your login details secret. You are responsible for activity under your account.
Confirm your email address with the code we send. Some free AI features of the Test drive work only after confirmation.
One account is for one person. Do not share or resell access.
Tell us at info@iqdeco.com if you think your account has been compromised.

4. Plans, prices and payment

Plans, their limits (active projects, new projects per period, AI renderings, cutouts and other allowances) and prices are shown on the pricing page. The Plan you buy keeps the limits shown when you bought it until the end of the billing period.
Payments are processed by Paddle. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Paddle’s Buyer Terms apply to the purchase.
Prices are shown in EUR, USD or GBP. Taxes (VAT, GST or US sales tax) are calculated by Paddle at checkout based on your location and added where applicable. Business customers in the EU may provide a VAT number for reverse charge.
AI allowances (renderings, cutouts) renew each month of a billing period, including on yearly plans. Unused allowances do not carry over. Add-on packs, if offered, are used only after the Plan’s monthly allowance and do not expire with the month.
A yearly billing period is paid in advance at the yearly price shown (currently 20% below twelve monthly payments).
Promo codes may grant a Plan for a limited time or extra allowances. They have no cash value, are limited in number and cannot lower a Plan you have already paid for.

5. Automatic renewal and cancellation

Monthly subscriptions renew automatically at the end of each billing period at the then-current price, unless you cancel. Before you pay, the checkout states that the subscription renews automatically, the renewal amount and how to cancel.
You can cancel at any time in your profile (“Cancel subscription”) or by writing to info@iqdeco.com. Cancellation stops future renewals. Your Plan stays active until the end of the paid billing period.
While the paid period is still running, you can resume the subscription with one click.
We will tell you by email at least 30 days in advance of any price increase for your next billing period. You may cancel before it takes effect.
Changing Plan. A change to another Plan, upgrade or downgrade, takes effect from your next billing period. Until then you keep your current Plan.

6. Free Test drive

The Test drive is free and lets you try the Service with one project and small AI allowances. It is not a subscription, renews nothing and charges nothing. We may change or end the Test drive offer at any time for new users.

7. After your paid period ends

If you do not renew:

For 30 days after the end of the paid period you keep full access to your account and editor, so you can finish your work. AI features are paused.
After that, your account becomes read-only: you can view, export and delete your projects, but not edit them.
An account without an active paid Plan that shows no activity (no login, no opening of the workspace, no project edits) for 180 days after the last paid period, or for 30 days if it never had a paid Plan, may be deleted. We email you at least 7 days before deletion; logging in once keeps the account. We never delete an account during a paid period.

8. Your Content

You keep all rights in Your Content. You grant us a non-exclusive, worldwide, royalty-free licence to host, store, copy, process and display Your Content only as needed to provide the Service to you (including to send it to AI providers when you use an AI feature, and to show a brief or order sheet to the people you share a link with).
You confirm you have the rights to everything you upload, including photos of people, venues and other designers’ work.
Links you share. Brief links and order-sheet links can be opened by anyone who has them, without logging in. Share them only with the intended people.
Archived and completed projects are kept for one year from archiving or completion; we email you 30 days before and at the end of that year, and delete the project no earlier than 7 days after the second email.

9. Client Data

When you enter Client Data, you decide why and how it is used; you are the controller and we process it on your behalf as processor. Our Data Processing Addendum forms part of these Terms and applies automatically. You must have a lawful basis to enter Client Data and must inform your customers about it, for example through your own privacy notice. Do not enter special category data (health, religion and similar) unless strictly needed and lawful.

10. AI features

AI features generate images using third-party AI models. Results are produced automatically, may contain errors or artefacts, and are illustrations, not exact technical drawings. Check every result before you show it to a client.
When you use an AI feature, the scene and images involved are sent to our AI providers for processing (see the Privacy Policy). Do not include faces or personal details you do not want processed.
As between you and us, you own the AI outputs you generate, to the extent the law allows any ownership in them. Similar outputs may be generated for other users.
Each AI request uses your Plan’s allowance when it is accepted. If the request fails on our side, the allowance is returned automatically.
You must not use AI features to create unlawful, deceptive, sexual or infringing content.

11. The Library

Library elements are licensed to you, not sold, for use inside the Service and in the visuals, quotes and documents you make with it for your clients, including commercial use for your own projects.
You may not extract, resell or redistribute Library elements as separate files or collections.
Some elements reproduce products of manufacturers (for example balloon or sequin panel colours) for planning purposes. Trademarks belong to their owners; their appearance does not mean endorsement.
If you believe a Library element infringes your rights, write to info@iqdeco.com with the element and your claim. We will review it and remove it if justified.

12. Acceptable use

You must not:

break the law or infringe anyone’s rights through the Service;
upload malware, attack, overload, scrape or probe the Service, or bypass limits or security;
create multiple free accounts to get more free allowances;
reverse-engineer the Service, except where the law allows;
use the Service to send spam or unsolicited messages to the contacts you store.

We may suspend or end access for a serious or repeated breach. Where reasonable, we warn you first and give you a chance to fix it.

13. Availability and changes

We work to keep the Service available but do not promise uninterrupted access. We may carry out maintenance and improve, change or remove features. If a change materially reduces what you paid for in the current billing period, you may cancel and receive a pro-rata refund for the unused part.

14. Liability

Nothing in these Terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, for fraud, or for intentional or grossly negligent breach.
Subject to point 1, for business customers we are not liable for loss of profit, revenue, business, goodwill or data, or for indirect or consequential loss, and our total liability in any 12 months is limited to the fees you paid us for the Service in those 12 months.
You are responsible for your quotes, contracts, designs and installations, and for checking dimensions, quantities, prices and taxes the Service calculates. The Service is a planning tool and does not give legal, tax or engineering advice.
Keep your own copies of important files. We make backups for disaster recovery but they are not a user-facing archive.

15. Consumer rights by region

EU and EEA consumers. You have a 14-day right to withdraw from a subscription purchase. If you ask us to give access immediately and acknowledge that you lose the right of withdrawal once the digital service is fully provided, you pay for the service supplied until you withdraw. See the Refund and Cancellation Policy. Mandatory consumer protection rules of your country of residence continue to apply. The EU online dispute resolution platform is available at ec.europa.eu/consumers/odr; we are not obliged and not willing to take part in consumer arbitration, but we will answer any complaint at info@iqdeco.com.

UK consumers. You have the rights given by the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, including a 14-day cancellation period, which work as described above. Nothing in these Terms affects those rights.

US customers. Subscriptions renew automatically until you cancel, as described in section 5; you can cancel online at any time. EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, TO THE EXTENT PERMITTED BY LAW. Some states do not allow certain limitations, so some of section 14 may not apply to you.

16. Ending the agreement

You can delete your account at any time in your profile, confirmed by an email code. Deletion turns off renewal, closes access at once and permanently erases your account and Your Content within 7 days, and from backups within 30 days. Deleting an account does not by itself give a refund of the current billing period, except as described in the Refund and Cancellation Policy.

17. Changes to these Terms

We may update these Terms. For changes that matter to you we will email you at least 30 days before they apply. Changes apply from your next billing period. If you do not agree, cancel before then.

18. Law and disputes

These Terms are governed by the law of the Republic of Slovenia, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. For business customers, the courts of Ljubljana have exclusive jurisdiction. Consumers keep the protection of the mandatory law of their country of residence and may also bring proceedings in their home courts.

19. Contact

MOZIX d.o.o., Dunajska cesta 159, 1000 Ljubljana, Slovenia. Email: info@iqdeco.com.