Refund and Cancellation Policy
Last updated: 10 October 2026.
IQ Deco subscriptions are sold by our reseller Paddle.com, the Merchant of Record. Refunds are paid by Paddle to your original payment method. To ask for one, write to info@iqdeco.com or use the link in your Paddle receipt email.
1. Cancelling your subscription
- Cancel any time in your profile (“Cancel subscription”) or by emailing info@iqdeco.com.
- Cancelling stops future renewals. Your Plan stays active until the end of the period you have paid for.
- You can resume before that date without paying again.
2. 14-day right of withdrawal (EU, EEA and UK consumers)
If you are a consumer in the EU, EEA or UK, you may withdraw from your first purchase of a subscription within 14 days without giving a reason.
- If you withdraw before using the paid Plan, we refund the full amount.
- At checkout you can ask for access to start immediately. In that case, if you withdraw within 14 days, we refund the amount minus a proportionate part for the days you had access.
- AI renderings and cutouts are digital content supplied immediately at your express request. Once you use them, your right of withdrawal for the AI allowance used ends, and the value of the AI renderings and cutouts used is deducted from the refund.
To withdraw, send a clear statement to info@iqdeco.com (for example: “I withdraw from my IQ Deco subscription bought on [date]”). We refund within 14 days of receiving it.
3. When else we refund
| Situation | Refund |
|---|---|
| You were charged twice or by mistake | the extra amount, in full |
| You were charged after you cancelled | the full renewal amount |
| You paid but your Plan was not activated because of our error | in full, or we activate it |
| We close the Service or end your access for a reason other than your breach | the unused part of the current period, pro rata |
| We make a change that materially reduces what you paid for, and you cancel | the unused part of the current period, pro rata |
4. When we do not refund
Outside the cases above, payments for a billing period that has started are not refundable, including unused days or unused AI allowances, and including yearly plans. This does not limit any rights you have under mandatory consumer law.
5. How long it takes
We confirm your request within 2 business days. Paddle sends the refund within 14 days of our confirmation; your bank may take a few more days to show it.
6. Free Test drive
The Test drive is free, needs no payment details and is never charged.